GENERAL DIRECTORATE OF RESIDENCY AND FOREIGNERS AFFAIRS – DUBAI

OUR MOTTO: (PEOPLE'S HAPPINESS IS OUR GOAL)

VISION

Our vision is to have the United Arab Emirates as one of the best countries in the world in achieving safety and security (Gate of Peace)

MISSION

Our mission is to offer innovative services in the field of citizenship, residency, and port access in the UAE to remain the best and safest destination.

VALUES

Leadership & Excellence

Institutional Loyalty

Customer Happiness

Innovation & Creativity

Learning & Development

Teamwork

Sustainability

STRATEGIC GOALS

•Enhance the General Directorate of Residency and Foreigners Affairs' reputation in the community
•Deepen the loyalty of the General Directorate of Residency and Foreigners Affairs' employees
•Improve the customers' relations with the General Directorate of Residency and Foreigners Affairs'
•Maximize the benefit from the partners of the General Directorate of Residency and Foreigners Affairs'
•Increase the innovative services of the General Directorate of Residency and Foreigners Affairs'
•Develop the policies & regulations of the General Directorate of Residency and Foreigners Affairs'
•Boost the efficiency of executing the General Directorate of Residency and Foreigners Affairs' programs
•Simplify the processes and procedures of the General Directorate of Residency and Foreigners Affairs' and maintaining their results
•Establish a culture of innovation in the General Directorate of Residency and Foreigners Affairs'
•Develop leadership & specialist cadres of the General Directorate of Residency and Foreigners Affairs'
•Maximize the benefit of the General Directorate of Residency and Foreigners Affairs‘ facilities & ensure its sustainability
•Increase the reliability on smart technology in the General Directorate of Residency and Foreigners Affairs'
•Increase the efficiency of utilizing financial resources in the General Directorate of Residency and Foreigners Affairs'
•Rationalize the General Directorate of Residency and Foreigners Affairs'
•Increase the General Directorate of Residency and Foreigners Affairs' revenues

CONTACT DETAILS OF GENERAL DIRECTORATE OF RESIDENCY AND FOREIGNERS AFFAIRS – DUBAI

Call Centre (AMER SERVICE): Open 24/7 throughout the year

Amer online chat is available from 10 AM to 5 PM (EST), from Sunday to Thursday

Toll free: 8005111

Toll Free (Int.): +971 4 313 9999

Telephone (International) & Fax: +9714 5011111

Official working hours: 8am to 8pm

Email: amer@dnrd.ae

PO Box: 555995 Dubai - UAE
For more information, please visit https://www.gdrfad.gov.ae